diff --git a/docs/4. Product Features/06. HSM Templates.md b/docs/4. Product Features/06. HSM Templates.md index 84ea328c6..5b8a8b0c6 100644 --- a/docs/4. Product Features/06. HSM Templates.md +++ b/docs/4. Product Features/06. HSM Templates.md @@ -4,7 +4,7 @@ 10 minutes read Level: Beginner - Last Updated: December 2025 + Last Updated: January 2026 @@ -220,6 +220,23 @@ Go to `Chat` window and to the particular contact to whom you want to send messa image
+## Sending video content and follow-up messages via HSM + +**Goal:** Send activity videos to users one by one and follow up after a few hours. + +**How to Set Up the Flow:** + +- Start with an approved HSM message. Example: Watch Video 1 + +- Add a button with the video link, but note that clicks on this button won’t be recorded, as the link opens outside and does not send a response back to the flow. + +- Add a Wait Time, Use Wait for Time (e.g., 3 hours) instead of Wait for Response. + +- Send an approved HSM message with button : _Did you complete the activity?_ + + +Note: Once the first few videos and follow-ups are working, you can copy the same flow for the remaining media content. + --- ## Approve Multi-lingual HSM templates