From 6d97b38c1e7c1a66eca43aa64e36bc1e7a1b9da8 Mon Sep 17 00:00:00 2001
From: Sangeet Mishra <143380171+SangeetaMishr@users.noreply.github.com>
Date: Fri, 30 Jan 2026 12:44:04 +0530
Subject: [PATCH] Enhance documentation for Opt-in & Opt-out flows
Updated the document to include a table with reading time, level, and last updated information. Added clarification on opt-in and opt-out processes for users.
---
...re Optin & Optout preferences in Glific.md | 20 +++++++++++++++++--
1 file changed, 18 insertions(+), 2 deletions(-)
diff --git a/docs/4. Product Features/03. Flows/4. Others/11. Configure Optin & Optout preferences in Glific.md b/docs/4. Product Features/03. Flows/4. Others/11. Configure Optin & Optout preferences in Glific.md
index dba3ee4f3e..5118e4e552 100644
--- a/docs/4. Product Features/03. Flows/4. Others/11. Configure Optin & Optout preferences in Glific.md
+++ b/docs/4. Product Features/03. Flows/4. Others/11. Configure Optin & Optout preferences in Glific.md
@@ -1,6 +1,16 @@
-# Opt-in & Opt-out Flows
+
+
+
+
5 minutes read
+
Level: Intermediate
+
Last Updated: January 2026
+
+
+
+
+
-> ### **2 minutes read `Intermediate`**
+# Opt-in & Opt-out Flows
**When any new beneficiary sends a message for the very first time, the beneficiary can get an Optin message to give their consent to receive the messages from the BOT. Likewise, the beneficiary also has the freedom to Optout from receiving anymore messages from a Whatsapp Chatbot.**
@@ -61,7 +71,13 @@ ___
+## What happens if a user has opted out and then opts in?
+
+If a contact has previously opted out and then need opts back in
+
+- The user needs to send the specific keyword like optin,start,hi which is associated to the flow which captures optin and saves it in update contact node.
+- By sending the associated keyword that particular opt-in flow will get started, even though the contact was previously marked as invalid.
___
## Sample Opt-in Flow