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What Does This Plugin Do?

• [NEW] Display stats & rankings (including a Leaderboard) on your Help Desk!
• [NEW] Ticket Views - Add/Remove/Change order of all the dropdown menu options
• Show Ticket Counts
• Customize Ticket Rows
• Full control over Delete Button
• Quick Entry Fields - Add/Remove/Change order of any field on the ribbon
• Required Fields (even specify required values!)
• Customize Time Spent Options
• Customize Contact Cards on Tickets
• Select Default Comment Form
• Clean up Ticket Comments & Thumbnails

What Doesn't it Do?

This plugin has no effect on the Help Desk User Portal - the features mentioned above only apply to the main Help Desk application used by Admins & Help Desk Techs for dealing with tickets

Requirements

• This plugin is only compatible with the "v2" version of the Help Desk - Learn how to switch
• The Contact Cards and Stats & Rankings features require use of the Pepper Roles plugin for non-admins